Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made, and ends 7 days after the receipt of the goods.
Customers have the right to cancel the contract at any time up to 7 working days starting the day after delivery for unwanted goods.
Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.
Please send returns to one of the addresses below (unless you have been informed that you will be sent pre-paid packaging in which you can return the goods). You must include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods) and no action will be taken by us until then.
Returns & Refunds
UK, Europe and the Rest Of the World
Backstreet Intl Merchandise
Fourth Floor, 10 Greenland Street
Camden
London, NW1 0ND
United Kingdom
Tel: +44 (0) 20 7428 1799
Returns & Refunds
North America
Backstreet Intl Merchandise
520 Eighth Avenue
20th Floor
New York, 10018
United States of America
Tel: +1 (212) 563 1545
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