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* Contact Us All prices are inclusive of VAT (Value Added Tax) Contact Us You can contact us in a number of ways: Post and Phone: UK, Europe and the Rest Of the World North America Shipping Costs Out shipping charges are based on location, item weight and quantity. If you order multiples of the same product type then the first item will be charged at full shipping price the following items of that type will be charged at half the shipping price. Charges As policy we will never debit your credit card before an item is dispatched to you. Your card will be authorized to check the status of the card and to confirm that there are available funds for your order to be processed. Some customer may be concerned that they are billed in advance of an item being dispatched and this is not the case. We only authorize the funds in a holding state and the funds will never leave your account until the product is marked as dispatched. All authorizations are generated and held by your bank and if you feel you cannot honour the amortization you can contact your bank to remove the authorization. We will perform this again at the point of dispatching your items to verify the funds are available. If payment can not be taken you will be notified and the order will be removed from our processing system. Delivery & Availability As we offer the largest selection of music merchandise on the internet we are constantly asked if a product is in stock or how soon it will be available. As our service only bills your credit card when an item is ready for dispatch it is best to order your desired items and then e-mail customerservices@bsimerch.com with your order number and we will be able to give you more information on a expected delivery date for your order. Some items will be shipped within a few days of an order being placed, other items are provided by third party suppliers from all around the world. We constantly seek the fastest way to provide a product ordered, but as some items are of limited stock it might be impossible to estimate a timeline for delivery. We estimate that all order will be fulfilled within a month of ordering, but other items might be harder to obtain from these suppliers and you will be notified by e-mail if the item ordered is taking longer than expected to arrive. Cancellations, Returns & Refunds Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made, and ends 7 days after the receipt of the goods. Customers have the right to cancel the contract at any time up to 7 working days starting the day after delivery for unwanted goods. Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above. Please send returns to one of the addresses below (unless you have been informed that you will be sent pre-paid packaging in which you can return the goods). You must include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods) and no action will be taken by us until then. Returns & Refunds Returns & Refunds Size Guide As we offer a global service many customer ask about product sizes. All sizes are listed as best possibly describes their dimensions. Below is a list of sizes that are used on our site and the closest possible measurements in UK & US sizes.
Please note that women's shirts may be supplied either as a fitted shirt or as a youth sized shirt depending upon the supplier. Fitted shirts (also known as "skinny fit") will be shaped while youth sizes are cut in the same way as men's t-shirts but are shorter from neck to hem. If you would like to know which style your t-shirt will be please contact us at customerservices@bsimerch.com. Your personal information will only be used for billing and shipping reasons. If you have selected to receive marketing and offers then you will receive an e-mail newsletter informing you of new products and artists. We don’t store credit card details on our server. All this information is passed to our merchant payment provider and we never have access to your full credit card details for better security both for you and for our company. Time is formatted to GMT Date is formatted as DD/MM/YYYY or DD/MMM/YYYY To use this website successfully you require the activation of cookies for two websites and these are: 1. backstreet-merch.com If you are unfamiliar with allowing a website to use cookies then you can follow these graphical steps. This will allow the website you are using to add items to the shopping cart as you will not be able to proceed without this feature. The most popular browser used for this website is Internet Explorer so the following graphical steps are created using that browser. Step 1 Select your browsers internet options. 
Step 2 Select the browsers Privacy tab. 
Step 3 At the bottom of this panel you will see a section titled "Web Sites" select the "Edit" input button. 
Step 4 In the editable area add the two domain names listed above excluding www. suffixes to represent the graphical window below. 
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